DS Music Reviews

4.87 Rating 961 Reviews
98 %
of reviewers recommend DS Music
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
Customer Service
Communication Channels
Email, Telephone
Read DS Music Reviews

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

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Anonymous  // 01/01/2019
great customer service, would recommend and use again
Posted 1 day ago
Excellent prompt service. Many thanks
Posted 2 days ago
Good and reliable
Posted 5 days ago
Fab, thanks for being so efficient and helpful
Posted 1 week ago
great efficient service
Posted 1 week ago
I used DS Music for several years when they had the shop in Monmouth and their service was always excellent. It is just as good now they are online. I needed an E string for a pupil and they answered queries promptly and the string arrived very soon after it was paid for. Thank you DS Music.
Posted 1 week ago
I’ve had dealings with DS Music over a number of years and found the company very knowledgeable about their merchandise. I had some lengthy discussions about some software I wished to purchase and Jon who assisted me could not have been more patient and helpful. 5 stars well-deserved!
Posted 2 weeks ago
Dear d s music I can’t reallgive a review on your music as I’m still waiting for the earphones I placed with u about a week ago they still haven’t arrived they were about a fiver if /when they do arrive I will be able to give a review of what I think of your service On the subject of orders where is it. Many thanks miss a j Hayes/Amanda
Posted 2 weeks ago
I ordered it and it came.
Posted 2 weeks ago
Always super customer service from DS Music. Knowledgeable and helpful. Highly recommended.
Posted 1 month ago
Well done, this year. I've had a deal of difficulty with other suppliers, but have found ds music the best. They give a good reply service, and got my music program up and running, which others don't seem able to do. If I was a bit younger, I'd go down to Monmouth, and thank them personally!!! Arnold Atkins.
Posted 1 month ago
In spite of having to close the shop temporarily due to Covid-19, DS Music provided me with a superb service, allowing me to rearrange delivery times twice, just before Christmas.
Posted 1 month ago
email confirmation did not come through for 48hrs, which was quite concerning considering the sum.
Posted 1 month ago
Brilliant service and lovely staff.
Posted 1 month ago
Couldn't have been more helpful in selecting an acoustic guitar for my teenage daughter with plenty of choices in styles and affordability. Very happy with the choice and we know where to come if she decides to take her hobby further on to a more professional platform.
Posted 1 month ago
Very good service
Posted 1 month ago
Excellent service. Goods arrived very quickly and as described. Will use again. Thanks. 😊👍
Posted 1 month ago
Very pleased well packaged delivery arrived in a timely fashion.
Posted 1 month ago
Excellent music shop with very knowledgeable and helpful staff.
Posted 1 month ago
Very helpful and efficient. The helpline answered my pre-purchase queries which helped me decide to buy.
Posted 1 month ago
DS Music is rated 4.87 based on 961 reviews