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DS Music Reviews

4.9 Rating 1,055 Reviews

100 %

of reviewers recommend DS Music

Company Reviews

Product Reviews

4.9

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a very helpful chat about the options for upgrading my SIbelius software. 4 stars rather than 5 only because I did feel that the options didn't represent great value, and that the discount I've got in the past for my educational status came with a significant reduction in the value of the product (shorter time of support/upgrades), so I felt a little hard done by. This was not DS Music's fault, but it did impact on my experience. The agent I spoke to was very knowledgable and gave me the right advice - I just wish there had been some better options.”

Posted 3 years ago

“I recently purchased a flute from DSMusic online. I have had very good customer service from them. Jon is very helpful. It's a fairly complicated and emotional thing to buy a musical instrument at the best of times but during Covid it's more so. I would recommend DSMusic.”

Posted 3 years ago

“Excellent customer service!”

Posted 3 years ago

“Lovely note cards and intend to use straight away. Prompt delivery. The box was far bigger than the item inside. Maybe look at different packaging.”

Posted 3 years ago

“I was glad that you ddid have the music I was looking for but I couldn’t confirm this until it arrived as the information on your website was not sufficient.”

Posted 3 years ago

“Great service received, and speedy delivery. Thank you DS Music.”

Posted 3 years ago

“Very effective order from: and ready advice when I had a query re software.”

Posted 3 years ago

“Brilliant service, we ordered a guitar which is excellent quality and delivery v quick - same as Amazon but still buying locally, thank you”

Posted 3 years ago

“All good, delivery arrived earlier than expected!”

Posted 3 years ago

“Prompt service via the website and local delivery option much appreciated.”

Posted 3 years ago

“Knowledgeable and helpful staff help you pick the right product for you. Quick delivery and products are as described.”

Posted 3 years ago

“So prompt!”

Posted 3 years ago

“Excellent online service and delivery.”

Posted 3 years ago

“Ukulele Magic children's tutor book. Good price, promptly dispatched”

Posted 3 years ago

“great customer service, would recommend and use again”

Posted 3 years ago

“Excellent prompt service. Many thanks”

Posted 3 years ago

“Good and reliable”

Posted 3 years ago

“Fab, thanks for being so efficient and helpful”

Posted 3 years ago

“great efficient service”

Posted 3 years ago

“I used DS Music for several years when they had the shop in Monmouth and their service was always excellent. It is just as good now they are online. I needed an E string for a pupil and they answered queries promptly and the string arrived very soon after it was paid for. Thank you DS Music.”

Posted 3 years ago

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DS Music is rated 4.9 based on 1,055 reviews