Initial enquiries about the product were dealt with very well, demonstrating good product knowledge and advice, although spoken too quickly, with an assumption that I was understanding everything as it was being explained. I was buying this item for someone else as a Christmas present and knew nothing of the technology behind it. However, I was confident enough in their service to go ahead with the purchase. Unfortunately, the key email with the verification code to enable the product to be activated was not sent to me (later they said it had been), so maybe I just didn't receive it. So the Christmas present couldn't get activated until Jan 2nd., when the only person who knew what to do came back from the Christmas/New Year break and sent the missing email. This proved very frustrating. However, all's well that end's well. The product's fine, up and running and I know if I do have any further issues, they will be happy to help from their end.