DS Music Reviews

4.9 Rating 1,055 Reviews

100 %

of reviewers recommend DS Music

4.9

Based on 1,055 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service. Recommended”

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Posted 11 months ago

“Got in touch with me to let me know about the damage and give me a £10 refund so very happy”

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Posted 2 years ago

“DS Music helped me with a product which was far from straightforward to get hold of, for reasons I won't bore you with, and actually appeared to want to do business and provide a decent customer service in the process. I was grateful and impressed.”

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Posted 2 years ago

“Fast service. Price of music good but postage charge on heavy side.”

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Posted 2 years ago

“First of all, I think your website needs to have some HUGELY important modifications!!! ... which could be really simple if you want to do a quick job - just rearranging links to your key products - making them bigger and screaming at the customer exactly what your site sells. It really is not obvious from the landing page that you sell anything but Pro Tools and Sibelius products. Further down the page, you have some small text - with small links in amongst the tightly packed text, which take the client into a world of other products... but I really think that if I didn't know your old physical shop, I might never have not dug around to find what I wanted. As for my music, it's good to have personal delivery, and a price as good as Amazon.”

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Posted 2 years ago

“No issues, quick delivery”

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Posted 3 years ago

“I had a very helpful chat about the options for upgrading my SIbelius software. 4 stars rather than 5 only because I did feel that the options didn't represent great value, and that the discount I've got in the past for my educational status came with a significant reduction in the value of the product (shorter time of support/upgrades), so I felt a little hard done by. This was not DS Music's fault, but it did impact on my experience. The agent I spoke to was very knowledgable and gave me the right advice - I just wish there had been some better options.”

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Posted 3 years ago

“Lovely note cards and intend to use straight away. Prompt delivery. The box was far bigger than the item inside. Maybe look at different packaging.”

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Posted 3 years ago

“I was glad that you ddid have the music I was looking for but I couldn’t confirm this until it arrived as the information on your website was not sufficient.”

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Posted 3 years ago

“Very pleased well packaged delivery arrived in a timely fashion.”

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Posted 3 years ago

“Harry was very helpful with regards to installing Avid. As I am a no- tech guy he had lots of patience talking me through the download process. 10/10 and many thanks.”

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Posted 3 years ago

“The staff at D S Music are always helpful and resourceful. If they don't have the music in stock they order it for me without any fuss and let me know when its arrived. They have never let me down.”

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Posted 3 years ago

“I bought the current Sibelius as my new iMac would not support my original version (7.5). DS music were great but, my gosh, the Sibelius install process is soooo difficult; we live in an age where software installs take a couple of clicks but Sibelius took me the best part of three days - Avid guys have a look please as your software reflects badly on your suppliers.”