DS Music Reviews

4.9 Rating 1,056 Reviews

100 %

of reviewers recommend DS Music

4.9

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Knowledgeable staff, good service and reasonably priced.”

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Posted 9 years ago

Hi Stuart, Thank you for your review and feedback. What could we have done to get 5 stars? Best Wishes, Jon, DS Music

Posted 9 years ago

“As I am still waiting for my registration number for Sibelius 7.5 and the Photoscore download has not yet arrived,though promised over a week ago,I am unable to review the package.The payment for these items has already been taken from my bank account--where is the rest of my order?As I will not be around for a week or two,I am concerned that the 30 day trial period will come to an end before I can register the products.”

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Posted 9 years ago

Dear Jean, We have been chasing Avid for your digital download codes but for this particular version they are special ordered as Avid do not keep them in stock - Avid have told us it usually takes 7 days for the digital download codes to be generated but it is taking longer - we are chasing them every few days so hopefully your order will be sorted very soon. All of the other Sibelius digital downloads codes are kept in stock so are issued the same day, its just the particular version wit PhotoScore and AudioScore which has this delay. Anyway as soon as we hear more we will be in contact with you. Best Wishes, Jon, DS Music

Posted 9 years ago

“Very quick, very clear. Squashed packaging but that was not your fault that was the post mans fault. Happy daughter”

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Posted 9 years ago

Hi David, Thank you for the review and sorry to hear that the postman squashed your package! The Sibelius 7.5 boxes are very pretty hard to squash so they obviously did a good job! Anyway hope you have a good week, Jon, DS Music

Posted 9 years ago

“Nice and quick, thankyou :)”

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Posted 9 years ago

Hi Laetitia, Thank you for your view - what could we have done extra to obtain a 5 star review? Best Wishes, Jon, DS Music

Posted 9 years ago

“GENERALLY VERY HELPFUL AND POLITE”

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Posted 9 years ago

Hi Ann, Thank you for taking the time to write us a review. Have a good weekend, Jon, DS Music

Posted 9 years ago

“Helpful advice and staff ordered the case straight away when they saw that it wasn't in stock. However, they didn't let me know when it had arrived, as they promised it would, and it took longer than they estimated. Overall, though, good service.”

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Posted 9 years ago

Hi Simon, Thank you for your review - Hiscox delivered your case to us later than the usual next day delivery and then your partner collected the case just after it had arrived and thus you did not get a phone call. To be fair to Hiscox they always deliver to us next day, but I did raise this late delivery with them. Anyway sorry it arrived a day or so later than expected and hope you really like the case. Best Wishes, Jon, DS Music

Posted 9 years ago

“Always friendly and helpful, for a small shop it packs a big punch and I have never been let down there. When I took my guitar in for a set up they treated it with great respect - more than I do to be honest. An asset to Monmouth High Street”

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Posted 9 years ago

What can I say Nigel - thank you for your kind words! We always strive to go the extra mile for our customers so am really pleased that our team impressed you. The only question I have is what could we have done in order to get 5 stars? Hope you have a great weekend! Jon, DS Music

Posted 9 years ago

“Not used the strings yet but delivery excellent”

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Posted 9 years ago

Thank you for your review Anthony - hope you like the strings when you get round to using them! Jon, DS Music

Posted 9 years ago

“The web site could have been clearer as to locating the relevant authorisation numbers. Otherwise the service was excellent.”

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Posted 9 years ago

Hi Matthew, thank you for taking the time to write a review and great to hear that you recovered excellent service. I am slightly confused as to what you mean by authorisation codes? Are you referring to verifying your education status for Sibelius 7.5 on AVIDs website? Best Wishes, Jon, MD, DS Music

Posted 9 years ago

“I ordered Sibelius 7.5, urgently needed to upgrade my son's existing programme so that he could complete composition for his A2 Music coursework. Package arrived swiftly. Thankyou”

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Posted 9 years ago

Hi Lorraine, Thank you for taking the time to write a review. Have a great weekend! Jon, MD, DS Music

Posted 9 years ago

“my music books arrived quickly. good service”

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Posted 10 years ago

Thank you for your feedback, Jon

Posted 10 years ago

“My order took longer to arrive than I was told to expect, but that was because of a delay in DS Music receiving their delivery. Good overall advice and help on the telephone. I would be happy to shop with them again.”

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Posted 10 years ago

Thank you for your feedback, Jon

Posted 10 years ago

“Good price, quick delivery, but packaging had come open on arrival.”

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Posted 10 years ago

Hi, thank you for writing a review and for your feedback - which product(s) did you order as we would like to look into the type of packaging used to ensure this does not happen again? Best Wishes, Jon

Posted 10 years ago

“Good delivery notification, and product as described. Thank you”

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Posted 10 years ago

Thank you for your review! Jon

Posted 10 years ago

DS Music is rated 4.9 based on 1,056 reviews