DS Music Reviews

4.9 Rating 1,056 Reviews

100 %

of reviewers recommend DS Music

4.9

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

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“Wonderful service as always!”

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Posted 11 months ago

“They did the job.”

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Posted 1 year ago

“I worked with Louise and everything was great. Response was fast and everything was answered. The interaction was personal.”

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Posted 1 year ago

“I originally bought Sibelius 7 from DS Music, located in Monmouth not far from me. I later upgraded to Sibelius 8, and just recently bought Sibelius Ultimate upgrade from DS Music. They sent me the trial version first, which was fine, and a day later sent me the activate/license code for the permanent upgrade. The code was fine, but I was unable to activate the license. The email from DS Music containing the download code included a Registration/Activation helpline tel number, so I called it and the telephone number was 'unavailable'. So then I tried calling DS Music direct by googling for their telephone number - I found 2 numbers online, both 'unavailable'. In the end I raised the problem via an online help chat with Avid, who were able to help me via a procedure involving trashing old licenses and other files from my harddrive and starting again. I'm disappointed that DS Music sent me a disabled help telephone number and that their online telephone numbers were also unavailable.”

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Posted 1 year ago

Hi Jonathan, many apologies for your experience. All activation support is provided via Avid as we don't have any access to their back end systems etc. We were unaware that Avid are no longer using their phone line for support so we will update our emails to include only their online ticketing support details. We no longer have a phone line since closing our retail premises so apologise for you being unable to reach us by phone, but our customer service is available via email and via website chat. If you reach out via those channels we aim to reply as soon as we can. I'm glad your Sibelius is back up and running. With best wishes, DS Music

Posted 1 year ago

“My husband plays the SAX I am sure he will love it.”

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Posted 1 year ago

“Prompt delivery.”

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Posted 1 year ago

“Great people to do business with :-)”

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Posted 1 year ago

“Very prompt delivery of a much needed item. The price was also good.”

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Posted 1 year ago

“Excellent service. Very prompt & reliable”

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Posted 1 year ago

“Excellent service.”

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Posted 1 year ago

“Good item, good price, good service what more could you ask for.”

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Posted 2 years ago

“Easy to order and arrived quickly, thank you!”

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Posted 2 years ago

“Fast and efficient service”

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Posted 2 years ago

“Very helpful personal service with good advice.”

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Posted 2 years ago

“They were Super Helpful. They noticed I purchased the wrong product and emailed me immediately about it and sorted out the problem very quickly and I highly appreciate their amazing customer service.”

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Posted 2 years ago

“Very quick service and kept me informed with progress of my order.”

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Posted 2 years ago

“very prompt.”

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Posted 2 years ago

“Item was in stock and available for collection quickly. Thank you!”

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Posted 2 years ago

“Got in touch with me to let me know about the damage and give me a £10 refund so very happy”

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Posted 2 years ago

“I was very sad to lose their Monnow St. presence at the end of 2020, but have been just as delighted with them since they went online. As well as ordering music, buying instruments, and having a guitar restrung, I’ve received excellent advice; they are always well informed, helpful, friendly and affordable. They are quick to respond, overall making it so much nicer to deal with The DS Music team than the faceless internet!”

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Posted 2 years ago

DS Music is rated 4.9 based on 1,056 reviews