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DS Music Reviews

4.9 Rating 1,056 Reviews

100 %

of reviewers recommend DS Music

Company Reviews

Product Reviews

4.9

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I used DS Music for several years when they had the shop in Monmouth and their service was always excellent. It is just as good now they are online. I needed an E string for a pupil and they answered queries promptly and the string arrived very soon after it was paid for. Thank you DS Music.”

Posted 3 years ago

“I’ve had dealings with DS Music over a number of years and found the company very knowledgeable about their merchandise. I had some lengthy discussions about some software I wished to purchase and Jon who assisted me could not have been more patient and helpful. 5 stars well-deserved!”

Posted 3 years ago

“Dear d s music I can’t reallgive a review on your music as I’m still waiting for the earphones I placed with u about a week ago they still haven’t arrived they were about a fiver if /when they do arrive I will be able to give a review of what I think of your service On the subject of orders where is it. Many thanks miss a j Hayes/Amanda”

Posted 3 years ago

“I ordered it and it came.”

Posted 3 years ago

“Always super customer service from DS Music. Knowledgeable and helpful. Highly recommended.”

Posted 3 years ago

“Well done, this year. I've had a deal of difficulty with other suppliers, but have found ds music the best. They give a good reply service, and got my music program up and running, which others don't seem able to do. If I was a bit younger, I'd go down to Monmouth, and thank them personally!!! Arnold Atkins.”

Posted 3 years ago

“In spite of having to close the shop temporarily due to Covid-19, DS Music provided me with a superb service, allowing me to rearrange delivery times twice, just before Christmas.”

Posted 3 years ago

“email confirmation did not come through for 48hrs, which was quite concerning considering the sum.”

Posted 3 years ago

“Brilliant service and lovely staff.”

Posted 3 years ago

“Couldn't have been more helpful in selecting an acoustic guitar for my teenage daughter with plenty of choices in styles and affordability. Very happy with the choice and we know where to come if she decides to take her hobby further on to a more professional platform.”

Posted 3 years ago

“Very good service”

Posted 3 years ago

“Excellent service. Goods arrived very quickly and as described. Will use again. Thanks. 😊👍”

Posted 3 years ago

“Very pleased well packaged delivery arrived in a timely fashion.”

Posted 3 years ago

“Excellent music shop with very knowledgeable and helpful staff. T”

Posted 3 years ago

“Very helpful and efficient. The helpline answered my pre-purchase queries which helped me decide to buy.”

Posted 3 years ago

“The products were of very good quality and came well packaged - one was a glass tumbler.”

Posted 3 years ago

“The persons I spoke with were very unhelpful and understood my problems with a new Sibelius upgrade. Unfortunate we were unable to correct it due Avid helpline being uncountable”

Posted 3 years ago

“prompt delivery. just what I wanted. Thank you.”

Posted 3 years ago

“I contacted DS music because I wanted to upgrade Sibelius on my computer. I had no idea how to do this, even what I should actually be buying, as I hadn't installed it before (my son had done it for me). The man from DS music was wonderfully patient and helpful and told me everything I needed to know in words of one syllable that I could understand. As a result, I have my Sibelius upgrade successfully installed. And I did it all by myself, with help from DS music. Thank you.”

Posted 3 years ago

“Good service, order arrived promptly.”

Posted 3 years ago

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DS Music is rated 4.9 based on 1,056 reviews