DS Music Reviews

4.9 Rating 1,056 Reviews

100 %

of reviewers recommend DS Music

4.9

Based on 1,056 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About DS Music:

DS Music, 'Retail Business of the Year' 1, is the most successful music retailer in South Wales and surrounding areas and is one of the fastest growing music retailers in the UK.

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent shop first class service and answered my numerous questions re ABRSM exam syllabus”

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Posted 3 years ago

“Brilliant highly recommend”

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Posted 3 years ago

“Easy to order fast delivery can’t fault it”

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Posted 3 years ago

“Excellent service. Very knowledgeable .”

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Posted 3 years ago

“From sending an email query to installing Sibelius Ultimate as an upgrade was a very smooth operation. Thanks to Harry for his help and support.”

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Posted 3 years ago

“The DS customer service is excellent. Always helpful, on time, responding promptly to both phone and emails. Thank you to their staff team . (Mrs Westlake )”

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Posted 3 years ago

“Great service and free delivery what more can you ask for”

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Posted 3 years ago

“Excellent service”

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Posted 3 years ago

“Only the highest praise really. Customer support excellent in guiding the way to buying and installing both Protools 12 and Sibelius Ultimate. A user friendly alternative to the somewhat obscure and confusing AVID webpage. Nice one and thank you!”

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Posted 3 years ago

“Excellent service. Not a straight forward process purchasing Sibelius but got there in the end. Would definitely recommend DS Music”

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Posted 3 years ago

“Wonderful, meticulous customer service from Harry Potter. Love it.”

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Posted 3 years ago

“Knowledge salesperson, nothing was too much trouble. Pleased with products we purchased.”

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Posted 3 years ago

“Easy online purchase and clear instructions. No hassle.”

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Posted 3 years ago

“The staff at D S Music are always helpful and resourceful. If they don't have the music in stock they order it for me without any fuss and let me know when its arrived. They have never let me down.”

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Posted 3 years ago

“I bought the current Sibelius as my new iMac would not support my original version (7.5). DS music were great but, my gosh, the Sibelius install process is soooo difficult; we live in an age where software installs take a couple of clicks but Sibelius took me the best part of three days - Avid guys have a look please as your software reflects badly on your suppliers.”

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Posted 3 years ago

“DS Music was very helpful. I particularly appreciated their chat interface and their courtesy and patience in answering all of my questions about music software. It helped me make a decision on which to purchase relevant to my needs. They also were diligent in following-up with downloads and help. Very satisfied and would glad to recommend them.”

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Posted 3 years ago

“I purchased Sibelius Ultimate from them. I had many questions and dealt with Drift on their live chat. He was extraordinarily helpful. Without his help, I doubt I would have purchased the product from DS. I would say the service was outstanding, friendly and helpful.”

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Posted 3 years ago

“Very well handled query, good information and rapid response to my order. Very impressive!”

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Posted 3 years ago

“The most helpful online chat I've ever experienced, courtesy of Jon. Helped me sort out a thorny licence issue, liaised with Avid on my behalf, got everything sorted for me. It's rare these days that a value-add reseller lives up that title, but these guys do! Top notch!”

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Posted 3 years ago

“There were problems with my order - issues with Sibelius/Avid download. DS were very helpful in sorting things out. My thanks to them.”

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Posted 3 years ago

DS Music is rated 4.9 based on 1,056 reviews